Prizm support

Prizm is a phone and messaging app that translates: you speak and write in your language, the other person hears and reads theirs.

Getting help

Write to aymen@avenzasoft.com. Say which phone you use (Android or iPhone) and, if it is about a call or a message, roughly when it happened. We answer within two working days, usually sooner.

Common questions

• I did not get my sign-in code. Check the number includes its country code, wait a minute, then tap Send a new code. On iPhone you can also sign in with Apple.
• My phone does not ring when the app is closed. On Android, turn on Settings → Calls → Ring when the app is closed and allow notifications. On iPhone, allow notifications when Prizm asks; calls ring like a normal phone call.
• A translation is wrong. Tap the message and choose See original, or switch between AI and on-device translation in Settings → Translation.
• Buying minutes and plans. On Android through Google Play, on iPhone through the App Store. Subscriptions are managed and cancelled in the store they were bought in.
• Deleting your account. Settings → Delete account. What is deleted is described at prism.avenzasoft.com/api/legal/account-deletion.

Privacy

How Prizm handles your data is in the privacy policy, at prism.avenzasoft.com/api/legal/privacy.

Avenzasoft UG (haftungsbeschränkt), Pinneberger Straße 8a, 22880 Wedel, Germany.

Last updated 2026-11-09.